Pro Facilitate Asia :: About Us & Our Clients

Founded in 2004, Pro-Facilitate Asia Limited ‘s team has quickly evolved into a highly-focused dedicated team with 60-years cumulative experience of customer sales, service and consulting background. We collectively all speak fluent English and over 6 different Asian languages. The fact we are a small team, highly dedicated, based here in Asia , and obsessed with client-satisfaction ensures our clients receive exceptional service and delivery of both Performance Measurement and Learning Solutions at affordable prices.

Delivering exceptional results in both Performance Measurement and Training to our first Fortune 500 client as of early 2005 has solidified our team's abilities, and confirmed the world-class standards we have been aiming to achieve. Our experienced Research Team and exceptional Tele-Sales & Service Trainers now effectively ensure that ‘Every Customer Call and E-mail Transaction within your Organization Will Count'.

We have, and are presently, delivering Performance Measurement and Learning Solutions in the Air Travel, Consumer Customer Care, and Telecommunications industries throughout the Asia-Pacific Region.

The fact we are a multi-cultural group of European and Asian Professionals based here in Asia -- predominantly based out of Hong Kong and Thailand – also enables our clients to benefit from local linguistic and cultural insights that can further optimize a client's regional operation and customer-focused service delivery.

Our cross-cultural team of expatriate trainers, local consultants, mystery-shopper callers and analysts are also all men and women in our 30's to 50's; hence, ‘mirroring' the very age-demographic that many of our clients wish to Measure and Assess as to the Quality of a Customer's Experience with their organization's contact center team.