Pro Facilitate Asia :: About Us & Our Clients - Training Management Thailand

About Us & Our Clients

Over the past 10 years, Pro-Facilitate Asia has been delivering facilitation, training, and learning and development solutions for the Air Travel, Consumer Customer Care, Hospitality and Tourism, Banking, Manufacturing, as well as the Mining and Telecommunications industries throughout the Asia-Pacific Region.

We value diversity. We are a multi-cultural group of European and Asian professionals based here in Asia -- predominantly out of Hong Kong and Thailand. Our clients benefit from our local linguistic and cultural insights that empower our client's regional operation and intercultural teams, and multi-cultural customer-focused service delivery.

Our team of expatriate trainers, and local consultants are also all men and women in our 40's to 50's; hence, ‘mirroring' the age-demographic that many of our clients wish to develop.

Our proven facilitation methods range from DiSC, to NLP & Timeline Coaching, to Role-Play & Skills Practice, to novel outdoor Simulation Activities. When tailoring these methods to a team's needs, our aim is to actually leverage the team's diversity and enable its members to perform better. And though we focus on tailoring training experiences for each individual client, we insist on including fun in every training task.

We have achieved an intuitive level of expertise when it comes to the art of facilitating what at times can be very serious or sensitive aspects of getting results in a multi-cultural Setting – especially with “prickly” interpersonal and interdepartmental issues/conflicts, that when disguised as fun can achieve breakthrough results.

Our Senior Trainer/Consultant

Training Management Thailand Morgan Lake is a dynamic and playful trainer and as well as the author/researcher who coined the term “Intercultural Transformational Leadership (ITL)” in 2008.

Over 500 managers, supervisors, and executives in multicultural organizations have experienced his task/simulation/debriefing driven training approach that delivers emotionally enriching and intellectually stimulating experiences. Participants leave with skills they not only remember but feel inspired to apply back on the job.

As a Product Marketing Manager for Digital Equipment Corporation, Santa Cruz Operation, Sigma Designs, and Micronics (USA) he was compelled to apply transformational leadership principles to product management, marketing, and sales force training. His product “Open Desktop,” won Software Product of the Year at COMDEX 1990 - USA.

Mr. Lake has presented his research on intercultural leadership at: the Society for Intercultural Education, Training, & Research Annual Conference 2006 – USA, the Prince of Songkla University International Conference on Educational Leadership in Cultural Diversity and Globalization 2008, the Silpakorn University International College conference on Sustainable Hospitality and Tourism Management: Beyond the Global Economic Recession 2009, and in adult learning at: the Symposium on Second Language Writing 2007 – Nagoya, Japan, as well as Chulalongkorn University, Thammasart University, and Peace Corps Thailand.

Researcher/Advisor

Dr. Michael Workman is an award winning academic researcher as well as seasoned business executive. His executive management efforts in global organizations, such as: Digital Equipment Corp, Unisys, Bank of America, and France Telecom resulted in multimillion dollar revenue increases. He has published over 50 research manuscripts, research papers, book chapters and books on organizational behavior in multicultural business settings. Reflecting on problems he faced while working in Fortune 500 corporations, his current research investigates how to leverage technologies and human factors to improve individual and organizational performance. Incorporating social cognitive theory, Dr. Workman examines how human perceptions and technologies interact and affect performance, particularly for diverse multicultural teams. He is currently Associate Professor in the MBA program at the Florida Institute of Technology, Melbourne, Florida, USA.

Current Leadership Research Projects serving MNCs operating in Asia

Mr. Lake’s pioneering research in Intercultural Transformational Leadership for multicultural organizations is now being refined and extended through collaborations with management trainers and researchers in America, China, France, Thailand, Laos, Cambodia, and Vietnam for forthcoming international publications.

As transformational leaders are able to recognize and use archetypes to engage core values and emotions, Mr. Lake is currently researching a book with Chinese, Thai, Indian, and European scholars that interprets the 108 archetypal symbols found on the soles of Buddha’s feet from diverse multi-cultural perspectives. There are over 3,000 of these Buddhapada statues and sculptures found in Asia and South East Asia - China, Japan, Korea, India, Thailand, Cambodia, Myanmar, Laos, and Vietnam. The meanings of the archetypal symbols would empower leaders to use them to understand the shared meanings of their stakeholders and then use them in ideas and messages to inspire and motivate.

Client list for Morgan Lake:

• Dusit Thani, Phuket - Transformational Leadership Workshop for GM, RM, HODs, Supervisors
• Dusit Thani, Phuket - Transformational Teamwork Skills Workshop for Supervisors
• Indigo Pearl Resort – Transformational Training Skills Workshop for Supervisors
• Holiday Inn Resort – Phi Phi – Teamwork Skills Workshop for GM & HODs
• Centara Kata Resort – Values, Vision, Mission, Motto Workshop for HODs & GM
• Holiday Inn Resort – Patong – Transformational Leadership Workshop for HODs
• United Banking Systems, Zurich – Transformational Leadership Workshop for HODs
• Human Resource Society of Phuket – Presentation: “State-of-the-Art Training Skills”
• Pan Australian Resources Ltd., Laos. - Training Skills Workshop for Supervisors
• Millennium Resort & Spa, Patong – Transformational Teamwork Skills for GM, RM, HODs, Training Manager
• Millennium Resort & Spa, Patong – Transformational Leadership Skills for GM, RM, HODs, Training Manager

Recent publications on adult learning and interculturalism

2009. Intercultural Transformational Leadership for human resource
development. Proceedings of the conference: Sustainable Hospitality and Tourism Management: Beyond the Global Economic Recession, Silpakorn University International College, May 14-15.

2009. February. Dragon & Naga to Lion & Elephant: Illuminating Archetypal
Symbols. Bangkok, Fine Art Magazine. Vol. 6, 52:59-60.

2008. The Expressive Accuracy Approach to second language writing. International Journal of Applied Linguistics, Special issue on learning and teaching L2 writing, Vol. 156:89-90. Peters Online Journals.

2008. Intercultural Transformational Leadership and the Arts. Proceedings of the Prince of Songkla University International Conference on Educational Leadership in Cultural Diversity 2008.

2007. Dissonance and Resolution: East - West Encounters in Music. Intercultural
Management Quarterly – Spring 2007. Washington, D.C., USA: American University. Vol. 8:2, pp. 10-12.

2006. Intercultural Communication for English Language Learning - Student
Workbook, Teacher’s Guide, Training Video. Thai Ministry of Education. Editor and co-author with Professor Pimpaporn Suwattigul and Ms. Orapat Wang Bhumiwatana

2005. Criticism as Cross-Cultural Encounter. With Project Leader, Dr. Chetana
Nagavagara. Bangkok: Chammonad Press.

2004. My Guide: References to “Kwan” in World Literature. Uttaradit Rajabhat
University Journal. Vol. 3 (August 2003- January 2004) Pp. 111-127.

2002. The Mystery of Pre-Historic Art at Phratu Pha, Thailand. Uttaradit Rajabhat
University Faculty Journal, Vol. 1.1 (August 2002- January 2003) Pp. 138-150.